The most widely used definition of call processing (also known as alarm processing) is: "Alarm processing begins when the alarm is answered by the telecommunicator, includes interrogation of the caller, and ends at the beginning of emergency unit notification." 1 A call processing time standard for emergency medical calls in the United States has been codified by the National Fire Protection Association in its standard, NFPA 1221 (7.4.2). A "one-size-fits-all" time standard is insufficient to represent the wide spectrum of Chief Complaint types and priority levels handled by Emergency Medical Dispatch agencies.Ĭall processing time in emergency dispatch continues to be a topic of much discussion in public safety, and in emergency medical services in particular. The most time-critical cases, or ECHO-level calls, had the shortest median prioritization time, followed by BRAVO- and DELTA-level calls. Wide differences in CPT were also noted by both priority level and Chief Complaint type.Ĭonclusion: EMD call prioritization time is a measurable component of call processing time. After excluding outliers and corrupted data, a sample of 3,162,290 (97.8%) was analyzed. Results: A total of 3,234,290 cases were collected. The sample included all the available emergency medical calls handled between January 2006 and December 2014. Methods: This retrospective study included data from six emergency communication agencies, each accredited by the International Academies of Emergency Dispatch (IAED). Objective: The objective of this study was to determine median CPT by dispatch priority level and Chief Complaint type. Introduction: Emergency Medical Services (EMS) agencies have a pressing need to understand call prioritization time (CPT), a key sub-component of call processing time in Emergency Medical Dispatch, as it impacts response time to specific cases and overall EMS agency response time performance.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |